TERMS AND CONDITIONS
Acceptance of Regulations
Booking the apartments implies acceptance of this regulation. The person who books is personally responsible, also for the people accompanying him.
Rates
Prices are expressed in euros and include Value Added Tax (VAT).
Prices are per apartment and for the period and number of guests requested.
For the apartments the agreed price includes consumption (electricity, water, initial bed linen and towels) and anything else specified in the rate. The price does not include services not expressly included in the rate, and any damages and any other services requested by the customer which must be paid on site.
We reserve the right to change the published prices of our accommodations at any time and without notice. However, the price agreed upon at the time of booking (excluding any extras) will not be changed under any circumstances.
of the property.
Reservation and Deposit
You can make a reservation online using the booking system on our website www.icaroresidence.com
To confirm the booking you must communicate your details, a telephone number, an e-mail address, the holiday period, the number of people, the deposit indicated at the time of booking via the methods indicated on the website www.icaroresidence.com .
In case of booking with a non-refundable rate, the entire amount must be paid in advance by credit card or bank transfer or other payment methods indicated on the website.
In cases of booking with a partially refundable rate, the terms for payment of the deposit and the balance will be indicated at the time of booking.
In the case of a flexible rate, the balance must be paid upon arrival at the facility.
N.B. In the case of a bank transfer, the Guest has 48 hours to pay the deposit.
If you have any doubts about using the online booking system, you can request quotes and information via email [email protected]. Please provide us with your correct contact details so that we can reach you easily.
Cancellation penalty
The cancellation conditions are expressly indicated at the time of booking.
In case of early departure, the entire agreed booking amount will be retained.
In the case of a discounted, non-refundable rate, no amount will be refunded in any case.
The reservation must be modified or canceled in writing, if within the deadline, by sending an email to [email protected] and must be confirmed in writing by the managers.
Unavailability of the accommodation (overbooking)
If force majeure prevents the booked accommodation from being made available to customers, Icaro Residence reserves the right to assign another accommodation with similar or superior characteristics at the same price, or in extreme cases to cancel the booking, refunding the tourist the amount paid without the latter being able to make further claims for compensation of any kind. It is specified that apart from the amount paid, nothing else will be refunded or compensated. Therefore, no request for compensation will be considered.
Housing management regulations
The manager undertakes to change the bed linen weekly, if applicable, and to clean the accommodation at each guest change.
Any extra change of linen requested by the customer has an additional cost to be paid in cash at the change itself.
Linen includes sheets and a set of towels (shower towel, face towel, bidet) per person.
The housing units are equipped with beds, pillows and blankets, wardrobe, hangers, drawers, bedside tables or shelves, lighting, bedside lamps.
The bathrooms are equipped with waste bin, mirror and adjacent electricity socket, hairdryer, washer-dryer, shower cubicle or curtain (disabled apartment), small brush, bath mat.
Arrival – Balance – Security Deposit
On the day of arrival the apartments can be picked up from 3.30 pm to 7.00 pm. For times after 7.00 pm, entry via self check-in is always possible according to methods that will be communicated and agreed in advance between the manager and the guests.
Check out by 10:00.
Upon arrival, guests must show a valid identity document. If valid documents are not shown, the reservation will be canceled and the entire amount paid will be retained.
Upon arrival you will be given the keys, you will be shown the accommodation and together with the balance, a security deposit of €150.00 (in cash) must be paid for any damages and/or shortages. The security deposit will be returned on the day of departure after the manager has checked the accommodation. In case of damage and/or shortages, compensation will be requested, assessed by the manager of the facility, to be paid before departure.
The following payment methods are accepted: cash, credit cards (Visa, Mastercard, debit card)
Tourist tax
The tourist tax is not included in the accommodation rate and must be paid upon arrival together with the balance, except for the exemptions and reductions provided for by the municipal regulation
Departure – Return of the accommodation
On the day of departure, a person in charge will check the state of the accommodation together with the Guest. If it is released as it was delivered and if all the rules of this regulation are respected, the security deposit will be returned. Any damage caused must be compensated. The accommodations must be vacated by 10.00 am to allow for cleaning.
Animals
Small pets (up to 5kg) are accepted with a maximum of one per accommodation, the customer must however communicate this in advance, and a supplement of €30.00 or as provided for in the specific conditions of the stay.
Rules during the stay
- The Guest is required to check the efficiency of the accommodation and communicate any anomaly or lack within and no later than 24 hours after your arrival, any subsequent communication of any inefficiencies, anomalies or deficiencies will not be considered chargeable in any way to the manager.
- It is strictly forbidden to copy the keys: trespassing, without authorization, constitutes a serious criminal offense punishable by law. In the event of loss of keys, a refund of €20.00 will be given for the damage caused.
- It is forbidden to stay in the accommodation in a number of people greater than that communicated at the time of booking and the maximum number allowed. It is forbidden to let foreign people in without having previously communicated to the manager and received express consent.
- All accommodations are delivered clean and functional. The Guest will have to provide for the daily rearrangement of the accommodation and will be responsible for its integrity, for this reason it is forbidden to move the furniture from its position. Upon returning the property, the customer will have the obligation to leave the accommodation in acceptable conditions, in particular the cleaning of the kitchenette and the dishes, which must be returned clean and tidy, under penalty of being charged additional € 30.00 or as provided for in the specific conditions of the stay. Guests must also empty the refrigerator and waste bins. Upon request, midweek cleaning is possible for a fee.
- The Guest is required to observe the common rules relating to quiet, especially in the afternoon and at night, avoiding annoying noises and shouts. Particular silence must be respected between 12.00 am and 8.00 am and between 1.00 pm and 4.00 pm.
- The Guest is required to respect the common areas and all appurtenances relating to the accommodation, in particular it is recommended to always use the paths and avoid stepping on the synthetic lawn or crossing the hedges.
- The Guest undertakes to take the utmost care of the property entrusted to him. Dishes and other household equipment (chairs, blankets, etc.) must not be used or transported outside the house. All non-compliances will result in charges assessed on a case-by-case basis by the person in charge. Items that are replaced must be of the same quality as the originals. Breakdowns caused by the Guest or those of ordinary maintenance will be charged to the Guest and the amounts will be withheld directly from the security deposit.
- In cases of doubt, the person in charge will retain the entire deposit and return any difference together with the receipt of the expense incurred for the restoration at a later time.
- It is absolutely forbidden to take linen out of the accommodation.
- The Guest expressly exempts the manager from any responsibility for direct or indirect damages that could arise from innocent interruptions of essential services such as, for example, electricity and water.
- For any information on the area and excursions, guests can ask at the Icaro Residence reception.
- We decline any responsibility for the loss, theft or damage to objects of your property left in the rooms or for any accidents, thefts, damage to people or things just because they occurred inside the property.
